Delete your Itzli account

You can delete your account whenever you want, without reinstalling the app and without asking anyone for permission.

From the app or from a browser

1. Sign in to Itzli with your email and password, in the app or in a browser: itzli.com.mx/app/login.
2. If you are a patient or a physician, open Profile. If you work at a laboratory, open More.
3. Tap Delete my account, enter your password and confirm.

What happens when you delete it

• You lose access and are signed out on all your devices.
• You stop receiving notifications.
• If you change your mind, sign in again with your email and password and your account will be reactivated.

What is kept, and why

Your tests and results are records of the laboratory that performed them. Mexican health regulations require keeping them for at least five years, along with the record of who reviewed and released them, so they are not deleted with your account.

If you manage a laboratory, its subscription does not change. If you are its only administrator, first make someone else an administrator: the app will not let you leave before that.

The details are in the privacy notice.

If you can no longer sign in

Write to the privacy email address from your account’s email and ask us to delete it: [MISSING: privacy email].

We will reply within 20 business days at most, as the privacy notice sets out for ARCO rights.